Rao Travels (“we”, “us”) respects your privacy. This policy explains what information we collect when you contact or book with us, how we use it, and the choices you have. It applies to our website and services operated from Sathuvachari, Vellore, Tamil Nadu, India.
1. Information we collect
- ✦Contact details — your name, phone number and email address.
- ✦Travel details — destinations, dates, pickup points, group size and preferences you share in an enquiry.
- ✦Booking records — details of services you book and communications with us.
- ✦Technical data — basic, non-identifying website usage information.
2. How we use your information
We use your information to respond to enquiries, prepare quotes, confirm and manage bookings, arrange travel with relevant suppliers, process payments, provide support, and send you booking-related updates. We do not sell your personal information to anyone.
3. Payment information
Online payments are handled by a secure, PCI-compliant third-party payment gateway. We do not collect or store your full card number, CVV or banking passwords on our systems. The payment provider processes your payment data under its own privacy and security terms.
4. Sharing with third parties
To deliver your booking we may share necessary details with relevant suppliers — such as airlines, hotels and our drivers — and with the payment gateway. We may also disclose information where required by law. We share only what is needed for the service you have requested.
5. Data retention & security
We keep your information only as long as needed for the purposes above and to meet legal or accounting requirements, after which it is securely deleted. We take reasonable organisational and technical measures to protect your data, though no method of transmission over the internet is completely secure.
6. Your rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you promotional messages. To make a request, contact us using the details below and we will respond within a reasonable time.
7. Cookies
Our website may use minimal cookies or similar technologies to keep the site working smoothly and understand general usage. You can control cookies through your browser settings.
Contact us about privacy
For any privacy question or request, reach us at: