Cancellation & Refunds

1. Cancelling a ride booking

You can cancel a ride at any time from the Rao Travels app before it begins. Whether a charge applies depends on how far the booking has progressed:

• ✦Free within 3 minutes — no charge if you cancel within 3 minutes of a driver being assigned to your booking.
• ✦Scheduled rides — free if you cancel more than 60 minutes before the scheduled pickup time.
• ✦After the free window — a cancellation charge of ₹50 applies.
• ✦Once the driver has arrived — the ₹50 charge applies regardless of how long ago the booking was made, because the driver has already travelled to your pickup point.

2. If you do not travel

If a driver reaches your pickup point and waits but you do not arrive, the driver may end the booking after a 5 minute wait. Rao Travels does not charge a no-show fee. The booking is simply cancelled at no cost to you.

3. When we cancel

If we cancel your booking — because no driver is available, because of a vehicle breakdown, or for any operational reason — you are not charged anything, and any amount already paid is refunded in full.

4. Outstanding charges

An unpaid cancellation charge is added to the total of your next booking rather than collected separately. You will see it itemised on the fare breakdown before you confirm that booking.

5. Refunds

• ✦Method — refunds are returned to the original payment method used for the booking. We cannot refund to a different card, account or UPI ID.
• ✦Timeline — once approved, refunds are initiated immediately and typically reach your account within 5–7 business days, depending on your bank or card issuer.
• ✦Cash bookings — where a ride was paid in cash, any refund due is settled directly by our office.
• ✦Partial journeys — if a trip is ended early at your request, you are charged for the distance actually travelled and the balance of any prepayment is refunded.

6. Tour and package bookings

Multi-day tours, outstation packages and vehicle hire booked directly with our office carry their own cancellation terms, which depend on the advance paid and the notice given. These terms are confirmed to you in writing at the time of booking. Where they conflict with this page, the written booking terms apply.

7. How to request a refund

Raise the request from Support in the Rao Travels app, or contact us using the details below with your trip ID and the date of travel. We respond to refund requests within 7 business days.